Ethiopian Airlines phases out paper work, goes fully digital

By Martin Mwita | The Exchange October 5, 2017

Ethiopian Airlines Group has fully digitized all its business processes the company has announced.

These include aircraft maintenance and flight operations, commercial operations, finance, Human Resource Management, customer services, procurement and supply chain management.

Online learning, management approvals and authorizations have also been digitized, the airline has said, removing paper from the entire system as of, September 28, 2017.

Ethiopian Airlines Group CEO Tewolde GebreMariam, said: “Leading in the digital revolution and leveraging on the latest advancement in the information and communication technology of the global airline industry, Ethiopian will scale up its operational excellence, customer intimacy and cost leadership strategies. ICT will enable us to deliver customized global standard customer services as per the preferences of each and every customer.”

“We are living in the fourth industrial revolution which is fundamentally different from the previous industrial revolutions specially in the speed of change and disruptions and our continued success depends on our strategic response and our abilities to adapt to the velocity, breadth and depth and scale of the quantum changes coming our way. To this effect, we have embedded digitization in our organizational operating system with our valued customers in our mind,” he added.

The airline boasts of operating the youngest, latest aviation technology and most environmental friendly fleets with less carbon emission to the environment.

Ethiopian Airlines (Ethiopian) is one of the fastest growing Airlines in Africa. In its seventy plus years of operation, Ethiopian has become one of the continent’s leading carriers.

It commands the lion’s share of the pan-African passenger and cargo network operating the youngest and most modern fleet to more than 100 international passenger and cargo destinations across five continents.

Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as Airbus A350, Boeing 787, Boeing 777-300ER, Boeing 777-200LR, Boeing 777-200 Freighter, Bombardier Q-400 double cabin with an average fleet age of five years.

The airline is currently implementing a 15-year strategic plan called Vision 2025 that position it as the leading aviation group in Africa with seven business centers: Ethiopian Express & Ancillary Services; Ethiopian International Services; Ethiopian Cargo Services; Ethiopian MRO Services; Ethiopian Aviation Academy; ET In-flight Catering; and Ethiopian Ground Services.

Related stories

AsokoNews Brief

Sign up for our weekly Africa Business Digest, highlighting the Top 5 stories per sector