Jambojet cuts luggage fees by 65% in bid to diversify revenue (Kenya)

By Staff | Business Daily, Kenya October 4, 2017

Jambojet has slashed baggage fees by up to 65 per cent in a bid to generate more non-passenger ticket revenue for the budget airline.

The low-cost carrier has announced that its highest luggage fee, charged on 32 kilogrammes of baggage, will drop to Sh5,500 for payments made at their airport and half that for bookings made through agents or online.

This marks a sharp fall from the Sh15,600 and Sh7,800 respectively which Jambojet, a Kenya Airways subsidiary, was charging its customers.

“We have reduced the rates, allowing passengers to carry more for less,” Jambojet chief executive Willem Hondius said in an interview. “We have also reduced the baggage fee bands making it easier for passengers to choose.”

Jambojet’s baggage policy review comes a few months after it hired Catherine Mwangi as its ancillary manager.

Ancillary services in the airline industry include entertainment, onboard shopping, Internet gaming, car hire, frequent flier programmes, hotel bookings, checked baggage and better cabin seating.

The extras normally add on to (and sometimes exceed) the budget ticket costs.

Ms Mwangi has previously held various marketing jobs at Qatar Airways, Air France-KLM as well as South African Airways.

Payments made at the airport will cost double across all bands.

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